Contact — Tanzania
A Tanzanian number, answered in your own working day
Tanzania is on East Africa Time, UTC+3, and stays there. No daylight saving, no twice-yearly drift, no arithmetic to work out whether your supplier's day has moved an hour away from yours since last quarter — a morning here is a morning there, in March and in September alike. Sales and billing come back the same business day. The Tanzanian line is +255 761 847 121, [email protected] takes anything you would rather have in writing, and status.lineserve.net carries anything affecting a whole region before an email could reach you. If what you need is a running server rather than a conversation, the checkout takes shillings and does not require one.
Sales & quotes
New projects, custom configurations, dedicated servers, colocation, and volume pricing.
Same business day
Technical support
Already running on Lineserve? Sign in to open a ticket for the fastest response.
Response times per your plan SLA
Partnerships
Resellers, technology partners, carriers, and facility partners.
Within 2 business days
Abuse & security
Report abuse, network issues, or a security concern. Prioritized.
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Kenya — headquarters
LINESERVE, INC. · Lineserve Limited
Utalii Lane, View Park Towers, Nairobi, Kenya
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View pricingWhen to expect a reply
- Sales & billing: same business day.
- Partnerships: within two business days.
- Support: per your plan's SLA; sign in for priority handling.
- Abuse & security: prioritized and acknowledged quickly.
Business hours are East Africa Time (EAT), with support coverage for live incidents.
Before finance gets involved
Three things worth settling in writing first
The first is the document. Tanzania is exacting about what makes a purchase claimable, so the details belong on the account before the first billing run: your TIN, your registered name as the TRA holds it, and any purchase-order reference. Mainland VAT on digital and electronic services is 18%, prices here exclude it and it is calculated at checkout, so what lands in your budget line is the infrastructure figure with the tax on a line of its own.
The second is withholding, and it is better raised early than discovered at the payment run. A Tanzanian business paying a non-resident for services withholds 15% of the gross consideration unless a double tax agreement reduces it, and a 2% digital service tax applies to gross payments to non-resident providers under the electronic-services rules. Your tax adviser will want to place your particular purchase against both — ask [email protected] for whatever documentation that conversation needs, before the invoice rather than after.
The third is the shape of the payment. A monthly bill in shillings suits M-Pesa and other mobile money. A year taken up front — ten months for twelve, one approval, one payment, one document for the file — usually suits a bank transfer, and it is the natural fit where the budget is annual and the approval is hard-won. Card is there for the finance teams that prefer one. Everything is quoted, invoiced and settled in TZS either way.
One number, six inboxes
The Tanzanian line, +255 761 847 121, covers anything commercial. In writing, the routing is by subject: quotes and configurations to [email protected], invoices and payment methods to [email protected], reseller and technology partnerships to [email protected], media to [email protected], and network abuse or a security disclosure to [email protected] or [email protected], both prioritised. [email protected] lands anything that fits nowhere else.
Prices exclude VAT. Ask for anything your finance or donor-reporting process requires on the document before you order — five minutes at the start, rather than a reissued invoice at the end of the grant year.
Get a useful first reply
What to send, depending on what you need
Most first emails arrive with half the information in them, and the reply is a request for the other half. Here is the other half, by errand. Any of these can start on the phone instead: +255 761 847 121.
A quote for a dedicated server
What the workload does today, the vCPU, memory and disk shape you think it needs, whether it has to run Windows, and the date it must be live. Quotes for Tanzanian customers come back in TZS with the 18% shown separately. If you would rather size it by running it, start on a cloud server and move up later — that is a resize, not a migration.
Colocation in Dar es Salaam
Your rack layout, power draw per rack, the connectivity you need, and when the hardware ships or clears customs. Colocation is quoted per footprint rather than sold from a price list, so the conversation with [email protected] or +255 761 847 121 comes first — before the boxes leave your office, not after.
A migration you want scoped
Where it runs now and in which country, total data size, the database engine and version, the downtime your business will tolerate, and your current DNS TTLs. That is enough to come back with a cutover plan and a date instead of a brochure.
An invoice, a VAT or a payment question
Your TIN, your registered name exactly as the TRA holds it, any purchase-order reference your system requires, and the invoice number if one exists already. Send it to [email protected] — or to [email protected] before you order, so the first invoice is right rather than reissued.
Something is broken right now
Check status.lineserve.net first, then open a ticket signed in, with the region, the instance ID, the first timestamp you saw the problem in EAT, and what changed before it started. A signed-in ticket arrives with your account attached and is handled to your plan's SLA — which is the whole reason it beats an email.
A donor, procurement or compliance pack
Send the forms and the deadline. A large share of Tanzanian buying runs through grant and procurement processes with their own supplier questionnaires, and the questions are answerable: who the supplier is, what the invoice carries, which country the data sits in, and what the uptime commitment says. Ask while you are still choosing, not after the purchase order is raised.
If none of those describe you, write anyway. A plain sentence about what you are trying to run, and by when, is worth more than a form: [email protected], or +255 761 847 121.
What to expect
During the working day, and outside it
In EAT business hours
Sales and billing come back the same business day; partnerships within two. Dar es Salaam and Nairobi share a timezone, so an account spanning both is handled in one working day rather than across two. Tanzania has sixteen public holidays in 2026, and the December period and Ramadan both slow the wider commercial week down — a holiday moves a same-day reply to the next working day. When it is time-critical, the phone beats email: +255 761 847 121. Two pieces of local timing worth holding on to: government offices here often close earlier than commercial ones, and a payment that has to clear by bank transfer wants to leave in the morning, while mobile money settles whatever the clock says.
When it is 2am and something is down
Start with status.lineserve.net, because a region-wide event is posted there before any reply could reach you. Open a ticket signed in: it carries your account, region and instance, and it is handled to your plan's SLA, with coverage for live incidents. Then remember what needs nobody's help at all — restore a snapshot, roll back to a scheduled backup, resize an instance that has run out of headroom, or get in through the browser console when SSH is the thing that has broken. The ticket that gets solved fastest is the one that arrives with the region, the instance ID, a timestamp in EAT and the last change you made, rather than the words “it is down”.
Abuse and security reports are prioritised at any hour: [email protected] and [email protected].
FAQ
Questions, answered
Yes: +255 761 847 121, alongside [email protected] and the ticket system. Tanzania is on East Africa Time year-round with no daylight saving, so business hours mean one thing all year.
Commercial questions — quotes, invoices, account changes — come back the same business day, and partnership enquiries within two. Anything technical is handled to the SLA on your plan. The one lever you control is signing in first: a ticket opened from the control panel carries your account, region and instance, so nobody has to spend the first reply asking which server you mean.
Money and documents go to [email protected]. Anything before the order goes to [email protected]. Reselling and technology partnerships go to [email protected], journalists to [email protected], and network abuse or a security disclosure to [email protected] or [email protected]. If none of that fits, [email protected].
status.lineserve.net, before anything else. A region-wide or service-wide event is published there as it develops, so you learn more in ten seconds than a reply could tell you in ten minutes. If the fault is yours alone, a signed-in ticket with the region, the instance ID and an EAT timestamp is the fastest route to someone who can act on it.
Yes — and if you are buying a dedicated server, colocation or a committed volume, that call is the process rather than an optional extra, because those are quoted per requirement. Tanzanian procurement and grant timelines also tend to be fixed well in advance, so the earlier the conversation starts, the more of it lands inside your window. +255 761 847 121, or [email protected].
That is the only way a Tanzanian quote comes: TZS, with the 18% on its own line, and an invoice that matches the quote it came from. Nothing in the chain is denominated in anything else, so the figure that gets approved is the figure that gets paid however long the approval takes.
M-Pesa and other mobile money, bank transfer, or card, all in shillings. Wallets suit the monthly bill; transfers suit an annual invoice or a dedicated server and carry a reference your accounts team can match against it. [email protected] has the transfer details, and it is worth asking for them before the payment run rather than during it.
Where it runs today and in which country, how much data there is, which database engine and version, the downtime window you can accept, and your DNS TTLs. With those five things a plan comes back in the first reply rather than the third.
Only the travel you will never need to do. The phone number, the email addresses and the ticket system are the same wherever you are, and upcountry users reach tz-1a over the national backbone rather than an international path. Bear in mind that the working week ends earlier on a Friday in Zanzibar than on the mainland if you need a decision from your own side.
If your users are Tanzanian, or the system holds personal data about Tanzanians, the answer is tz-1a: it keeps the traffic domestic and keeps the cross-border transfer permit out of your architecture. Nairobi and Lagos then earn their place as standby, backup or a second market. Call +255 761 847 121 and describe the workload if the split is not obvious.
Yes, and most Tanzanian agencies and ISVs do exactly that — instances added per client, one bill, one API. Write to [email protected] with what you build and roughly how much of it, and settle the awkward questions early: how the billing splits, who holds the credentials, and who your client rings at midnight when their site is the one that is down.