Terms of Service

1. Acceptance of Terms

By accessing or using Lineserve's services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

These Terms apply to all users of Lineserve services, including customers, visitors, and others who access or use our cloud infrastructure platform.

2. Description of Services

Lineserve provides cloud infrastructure services including but not limited to:

• Virtual Private Servers (VPS)
• Dedicated Servers
• Compute Instances
• Managed Storage Solutions
• Managed Kubernetes Services
• Colocation Services
• Related cloud infrastructure services

Our services are provided "as is" and we reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

3. User Accounts and Registration

Account Creation

To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

Account Responsibility

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our services.

4. Acceptable Use Policy

You agree not to use our services for any unlawful or prohibited activities, including:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Distributing malware, viruses, or harmful code
• Engaging in spam, phishing, or fraudulent activities
• Attempting to gain unauthorized access to systems or networks
• Interfering with or disrupting our services or servers
• Using our services to harm minors in any way
• Hosting or distributing illegal content

We reserve the right to suspend or terminate accounts that violate this policy.

5. Payment Terms

Billing

Services are billed according to the pricing plan you select. All fees are non-refundable unless otherwise specified in our refund policy.

Payment Methods

We accept various payment methods including credit cards, bank transfers, and other approved payment systems.

Late Payments

Failure to pay fees when due may result in service suspension or termination. We may charge late fees for overdue accounts.

Taxes

You are responsible for all applicable taxes related to your use of our services.

6. Data and Content

Your Data

You retain ownership of all data and content you store on our services. You are responsible for backing up your data and ensuring its security.

Data Processing

We may process your data as necessary to provide our services, as described in our Privacy Policy.

Data Loss

While we implement robust backup and security measures, you acknowledge that data loss may occur and agree to maintain your own backups.

7. Service Availability

Uptime Commitment

We strive to maintain 99.99% uptime for our services, as detailed in our Service Level Agreement (SLA).

Maintenance

We may perform scheduled maintenance that may temporarily affect service availability. We will provide advance notice when possible.

Force Majeure

We are not liable for service interruptions caused by events beyond our reasonable control, including natural disasters, government actions, or network failures.

8. Intellectual Property

Lineserve retains all rights to our platform, software, and related intellectual property. You may not copy, modify, or distribute our proprietary technology without permission.

You grant us a limited license to use your content as necessary to provide our services.

9. Limitation of Liability

To the maximum extent permitted by law, Lineserve shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claims related to our services shall not exceed the amount you paid for the services in the 12 months preceding the claim.

10. Termination

Termination by You

You may terminate your account at any time by contacting our support team. You remain responsible for all charges incurred before termination.

Termination by Us

We may suspend or terminate your account for violation of these Terms, non-payment, or other reasons with appropriate notice.

Effect of Termination

Upon termination, your access to services will cease, and we may delete your data after a reasonable retention period.

11. Governing Law

These Terms are governed by the laws of Kenya. Any disputes shall be resolved in the courts of Nairobi, Kenya.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through our platform. Continued use of our services constitutes acceptance of the updated Terms.

13. Contact Information

If you have questions about these Terms, please contact us: