1. Introduction
This Cookie Policy explains how Lineserve Cloud ("we", "our", or "us") uses cookies and similar tracking technologies on our website and Services. By using our website, you consent to the use of cookies as described in this policy.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Cookies can be:
- Session cookies: Temporary cookies that expire when you close your browser
- Persistent cookies: Cookies that remain on your device for a set period or until you delete them
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for the website to function and cannot be disabled in our systems. They are usually only set in response to actions you take, such as logging in or filling out forms.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Authenticates your session and keeps you logged in | Session |
| csrf_token | Protects against cross-site request forgery attacks | Session |
| cookie_consent | Stores your cookie preferences | 1 year |
3.2 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
| Cookie Name | Purpose | Duration |
|---|---|---|
| language_pref | Remembers your language preference | 1 year |
| region_pref | Remembers your preferred region/data center | 1 year |
| theme | Remembers your theme preference (light/dark mode) | 1 year |
3.3 Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our Services.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users | 2 years |
| _gid | Google Analytics | Distinguishes unique users | 24 hours |
| _gat | Google Analytics | Throttles request rate | 1 minute |
3.4 Marketing Cookies
These cookies track your online activity to help us deliver more relevant advertising or to limit how many times you see an ad. We may share this information with third parties for this purpose.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Delivers targeted advertising | 3 months | |
| _gcl_au | Google Ads | Tracks ad conversions | 3 months |
| li_sugr | Browser identifier for LinkedIn advertising | 3 months |
4. Other Tracking Technologies
4.1 Web Beacons
We use web beacons (also known as pixel tags) to track page views and email opens. These are small graphic images embedded in web pages or emails that work in conjunction with cookies.
4.2 Local Storage
We use browser local storage to store preferences and cache data locally on your device to improve performance and user experience.
4.3 Session Storage
Similar to local storage but data is cleared when the browser session ends. Used for temporary data storage during your visit.
5. Third-Party Cookies
Some cookies are set by third-party services that appear on our pages. We do not control these cookies. Third parties include:
- Google Analytics: Web analytics service
- Google Ads: Advertising platform
- Facebook Pixel: Advertising and analytics
- LinkedIn Insight Tag: Advertising and analytics
- Intercom: Customer support and messaging
- Stripe: Payment processing
6. Managing Cookies
6.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View and delete cookies
- Block third-party cookies
- Block all cookies
- Clear cookies when you close your browser
Here's how to manage cookies in popular browsers:
6.2 Cookie Consent Tool
When you first visit our website, you'll see a cookie consent banner. You can customize your cookie preferences by clicking "Cookie Settings" to enable or disable specific categories of cookies.
6.3 Opt-Out Links
You can opt out of certain third-party cookies:
6.4 Do Not Track
Some browsers support a "Do Not Track" (DNT) signal. Currently, there is no industry standard for how to respond to DNT signals, so we do not currently respond to them.
7. Impact of Blocking Cookies
If you choose to block or delete cookies, some features of our website may not work properly:
- You may not be able to log in or stay logged in
- Your preferences and settings may not be saved
- Some features may be unavailable
- The website may not function as intended
8. Cookies on Mobile Devices
We also use cookies and similar technologies on mobile devices. You can manage cookies on mobile devices through your device settings or app settings.
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. We will notify you of material changes by posting a notice on our website or sending you an email.
10. More Information
For more information about how we collect and use your data, please see our Privacy Policy.
11. Contact Us
If you have questions about our use of cookies, contact us at:
- Email: [email protected]
- Phone: +254 709 080 380
- Address: Nairobi, Kenya