Privacy Policy

1. Overview

Lineserve ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud infrastructure services.

This policy applies to all information collected through our website, services, and any related applications or communications.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, and contact information
• Billing and payment information
• Account credentials and authentication data
• Company information and business details
• Communication preferences

Technical Information

We automatically collect certain technical information:

• IP addresses and device identifiers
• Browser type and version
• Operating system information
• Usage patterns and service metrics
• Log files and system performance data
• Network traffic and security events

Service Data

Information related to your use of our services:

• Configuration settings and preferences
• Resource usage and billing metrics
• Support tickets and communications
• Service performance and availability data

3. How We Use Your Information

We use your information for the following purposes:

Service Provision

• Providing and maintaining our cloud infrastructure services
• Processing payments and managing billing
• Authenticating users and securing accounts
• Monitoring service performance and availability

Communication

• Responding to customer support requests
• Sending service notifications and updates
• Providing technical support and assistance
• Sharing important security or policy updates

Improvement and Analytics

• Analyzing usage patterns to improve our services
• Developing new features and capabilities
• Conducting research and analytics
• Optimizing performance and user experience

Legal and Security

• Complying with legal obligations
• Protecting against fraud and security threats
• Enforcing our terms of service
• Responding to legal requests and investigations

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, data centers, and security services.

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Consent

We may share information with your explicit consent or at your direction.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• ISO 27001 and SOC 2 compliance
• 24/7 security monitoring and incident response
• Employee security training and background checks

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account information: Retained while your account is active
• Billing records: Retained for 7 years for tax and legal purposes
• Support communications: Retained for 3 years
• Log files: Retained for 1 year for security and operational purposes
• Marketing data: Retained until you opt out or request deletion

You may request deletion of your personal information, subject to legal and operational requirements.

7. Your Rights

Depending on your location, you may have the following rights:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Updates

• Correct inaccurate or incomplete information
• Update your account and profile information

Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data

Objection and Withdrawal

• Object to certain types of processing
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic website functionality and security.

Analytics Cookies

Help us understand how visitors use our website and services.

Preference Cookies

Remember your settings and preferences.

You can control cookie settings through your browser preferences. For more details, see our Cookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. The updated policy will be effective when posted.

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: