1. Introduction
Lineserve Cloud ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly to us, including:
- Account registration information (name, email, password)
- Billing information (payment details, billing address)
- Profile information (company name, phone number)
- Support requests and communications
- Any other information you choose to provide
2.2 Information We Collect Automatically
When you use our Services, we automatically collect:
- Usage data (features used, time spent, interactions)
- Device information (IP address, browser type, operating system)
- Log data (access times, pages viewed, errors)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our Services
- Process transactions and send billing notifications
- Send technical notices and security alerts
- Respond to your requests and provide customer support
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address security issues
- Send marketing communications (with your consent)
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (payment processing, analytics, customer support)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly consent to sharing
We do not sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and penetration testing
- Access controls and authentication requirements
- ISO 27001 certified data centers
- 24/7 security monitoring
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide Services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your information within 30 days, except where required by law to retain it longer.
7. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to or restrict certain processing activities
- Export your data in a portable format
- Opt-out of marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at [email protected].
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Authenticate users and prevent fraud
- Remember user preferences and settings
- Analyze usage patterns and improve Services
- Provide targeted advertising
You can control cookies through your browser settings. See our Cookie Policy for more details.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our Services. Your continued use of Services after changes become effective constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
- Email: [email protected]
- Phone: +254 709 080 380
- Address: Nairobi, Kenya