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Whether you're exploring cloud solutions, need technical support, or want to partner with us, we're here to help. Reach out through any channel that works for you.

Technical Support

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Sales Inquiry

Discuss your cloud needs

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Partnerships

Explore partnership opportunities

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Media & Press

Press inquiries and resources

Media Kit

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General Inquiries

Response:Within 24 hours

Sales Team

Phone:+254 708 002 001
Hours:Mon-Fri, 8am-6pm (EAT)
Response:Within 4 hours

Technical Support

Phone:+254 708 002 001
Chat:Available 24/7
Response:Based on priority

Billing Support

Phone:+254 708 002 002
Hours:Mon-Fri, 8am-6pm (EAT)

Partnerships

Response:Within 48 hours

Our Regional Offices

World Map
Nairobi
Lagos
Dar es Salaam

Lineserve Africa Headquarters

14 Riverside, Riverside Drive

Westlands, Nairobi

Kenya

+254 708 002 001

Opening Hours

Monday - Friday: 8:00 AM - 6:00 PM (EAT)

Saturday: 9:00 AM - 1:00 PM (EAT)

Sunday: Closed

Facilities

  • Customer Experience Center
  • Training Rooms
  • Partner Meeting Spaces
  • Data Center Tours (by appointment)

Quick Connect Options

Live Chat

Connect instantly with our team

Wait time: < 2 mins

Schedule a Call

Book a time that works for you

15, 30, 60 min slots

WhatsApp

Chat on your preferred platform

+254 708 002 001

Message Us

Social Media

Follow and message us

Ready to Transform Your Cloud Infrastructure?

Our cloud consultants are ready to help you design the perfect solution for your business. Get a personalized quote and architecture review at no cost.

Contact Regional Sales Teams

East Africa:[email protected] | +254 708 002 001
West Africa:[email protected] | +234 1 888 0001
1

Discovery Call

30 min

Understand your requirements, discuss challenges, and explore use cases.

2

Solution Design

Custom architecture proposal, pricing estimate, and migration planning.

3

Proof of Concept

Optional

Free trial environment, technical support, and performance testing.

4

Deployment Support

Onboarding assistance, team training, and ongoing optimization.

Partnership Opportunities

Join our ecosystem and grow your business with Lineserve Cloud.

Become a Reseller

Offer Lineserve services to your customers with competitive margins and co-branded solutions.

Benefits:

  • Up to 30% partner margins
  • Deal registration protection
  • Marketing development funds
  • Technical training & certification
  • Dedicated partner manager

Ideal For:

IT service providers, System integrators, Managed service providers, Telecom companies

Technology Integration

Integrate your solution with Lineserve Cloud platform or build on our infrastructure.

Benefits:

  • API access and documentation
  • Technical integration support
  • Joint go-to-market opportunities
  • Marketplace listing
  • Co-development programs

Ideal For:

Software vendors, SaaS companies, Security providers, DevOps tool makers

Channel Distribution

Distribute Lineserve services in your region with exclusive territory rights.

Benefits:

  • Exclusive territory agreements
  • Local currency billing support
  • Training and enablement
  • Marketing support
  • Revenue sharing

Ideal For:

Regional distributors, Value-added resellers, Consulting firms, Training organizations

Strategic Alliances

Large-scale partnerships for enterprise solutions and joint ventures.

Benefits:

  • Executive sponsorship and governance
  • Joint go-to-market and co-selling
  • Co-innovation roadmap and pilots
  • Enterprise procurement support

Ideal For:

Large enterprises, global integrators, hyperscaler partnerships, strategic ISVs

Media & Press Center

Media Relations

For all media inquiries, interview requests, and press materials.

General Inquiries

[email protected]

+254 709 080 380

Press Contact

Sarah Wanjiku

Head of Communications

[email protected]
Note: Response within 24 hours for urgent requests.

Press Resources

  • Media Kit (Logos, Brand Guidelines)
  • Fact Sheet
  • Press Releases
  • Executive Bios
  • Company Backgrounder
  • Product Screenshots

In The News

The Future of Cloud in Africa

Disrupt AfricaNov 2025

Top 10 Cloud Providers to Watch

Business DailyOct 2025
View All Press

Join the Team Building Lineserve Cloud

We're always looking for talented individuals who want to shape the future of cloud computing in Africa.

Don't see a perfect fit? We'd still love to hear from you.
Email: [email protected]

Hot Roles

  • Senior Cloud Engineer (Nairobi, Lagos)
  • Solutions Architect (Johannesburg)
  • DevOps Engineer (Remote - Africa)
  • Enterprise Sales Executive (Multiple locations)
  • Customer Success Manager (Kenya)

15+ Open Positions

Critical Support

For production outages and critical issues affecting business operations:

Emergency Criteria:

  • Complete service outage
  • Data loss or corruption risk
  • Security breach suspected
  • Multiple customers affected

Before Calling:

  1. Check status.lineserve.net
  2. Have Account ID ready
  3. Prepare incident details

For non-critical issues, please use Live Chat or Submit Ticket.

24/7 Emergency Line

+254 709 080 380

Frequently Asked

Quick answers to common questions about contacting Lineserve.

View All FAQs
Technical support is available 24/7/365. Sales and billing support is available Monday-Friday, 8am-6pm local time for each regional office.
Live chat average wait time is less than 2 minutes. For email inquiries, we aim to respond within 24 hours for general/sales queries, and based on priority SLA for technical support (Critical: 15 mins).
Yes! We welcome partners and customers to our Customer Experience Centers. Please contact the specific regional office to schedule an appointment at least 48 hours in advance.
Yes, we have local numbers in Kenya (+254), Nigeria (+234), and Tanzania (+255) to ensure easy accessibility for our regional customers.

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