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We're here to help with any questions or issues you may have. Our team of experts is ready to assist you 24/7.
Get in touch with our support team through any of these channels.
Need help with servers, networks, or other technical issues? Our technical support team is available 24/7 to assist you.
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Visit us at any of our office locations across Africa.
Lineserve Tower, Westlands Business Park, Nairobi, Kenya
Sandton City Tower, Johannesburg, South Africa
Find quick answers to common support questions.
You can reach our technical support team through multiple channels:
Our technical support team is available 24 hours a day, 7 days a week, 365 days a year. For billing and general inquiries, our office hours are Monday through Friday, 8:00 AM to 6:00 PM East African Time.
Response times depend on your support plan and the severity of the issue:
Enterprise customers with Premium Support plans receive priority response times.
For urgent issues affecting your service, please call our emergency support line at +254 700 000 000. For non-urgent issues, you can submit a ticket through our customer portal or send an email to support@lineserve.com with details of the problem.
Yes, you can schedule a call with our support team through our customer portal. Enterprise customers with dedicated Technical Account Managers can schedule calls directly with their assigned contact.
To help us resolve your issue quickly, please include the following information: