Contact — Nigeria
Write once, and get an answer rather than a question back
Most first emails to a hosting company arrive with half the information in them, and the reply is a request for the other half — which turns a one-message errand into three and costs a day. This page is the other half, sorted by what you are trying to do. Nigeria runs on West Africa Time, UTC+1, with no daylight saving, so a Lagos morning means the same thing in January and in July. Send the details below to [email protected] and the first reply can be a quote, a plan or a straight yes. If what you need is a running server rather than a conversation, the checkout takes Naira and needs nobody's permission.
Sales & quotes
New projects, custom configurations, dedicated servers, colocation, and volume pricing.
Same business day
Technical support
Already running on Lineserve? Sign in to open a ticket for the fastest response.
Response times per your plan SLA
Partnerships
Resellers, technology partners, carriers, and facility partners.
Within 2 business days
Abuse & security
Report abuse, network issues, or a security concern. Prioritized.
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Kenya — headquarters
LINESERVE, INC. · Lineserve Limited
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View pricingWhen to expect a reply
- Sales & billing: same business day.
- Partnerships: within two business days.
- Support: per your plan's SLA; sign in for priority handling.
- Abuse & security: prioritized and acknowledged quickly.
Business hours are East Africa Time (EAT), with support coverage for live incidents.
Before finance gets involved
Three things worth settling in writing first
The first is the document. Send your TIN, your registered name exactly as it is held, and any purchase-order reference to [email protected] before you order, and it is on the invoice from the first billing run rather than reconstructed later. Nigeria's VAT rate is 7.5% and it applies to cloud computing and hosting services, administered by the Nigeria Revenue Service under the Nigeria Tax Act 2025 regime that took effect on 1 January 2026. Displayed prices exclude VAT, so an infrastructure line in your budget stays an infrastructure line.
The second is withholding, and it is better raised early than discovered at the payment run. A Nigerian company paying an overseas supplier for services has a position to take on what it deducts, and its WHT agent files an electronic monthly schedule naming each supplier, the nature of the transaction, the amount withheld and the invoice number. That is a question for your own tax adviser against your own facts. What is worth doing now is asking [email protected] for the supplier details that schedule needs.
The third is the shape of the payment. Nigeria settles business money by transfer far more than by card — instant interbank payment has been the country's default since NIBSS launched the scheme in 2011, and a transfer arrives carrying a reference your accounts team can match to a requisition. That makes it the natural fit for an annual invoice, a dedicated server or anything procurement has touched. A card on file suits a monthly line where one person owns the budget. Either way you are quoted and invoiced in Naira.
Six inboxes, and what goes where
Quotes, configurations and anything before the order go to [email protected]. Invoices, payment methods and account changes to [email protected]. Reselling and technology partnerships to [email protected], journalists to [email protected], and network abuse or a security disclosure to [email protected] or [email protected], both prioritised. [email protected] catches anything else. Sending to the right one is the cheapest speed improvement available.
If a quote has to become a purchase order
Say so in the first email. A quotation that will be attached to a requisition needs to arrive as a document carrying your registered name, your TIN and the configuration spelled out — not as a figure in the body of a reply. Asking for it in that shape at the start saves a round trip, and round trips are what turn a two-day procurement step into a two-week one.
Prices exclude VAT. Ask for anything your finance or procurement process requires on the document before you order — five minutes at the start, rather than a reissued invoice at the end of the quarter.
Get a useful first reply
What to send, depending on what you need
Six errands, and the specific things that let each be answered in a single reply. None needs a form, and none needs a call first — a plain email carrying these details is faster than either.
A quote for a dedicated server
What the workload does today, the vCPU, memory and disk shape you think it needs, whether it has to run Windows, and the date it must be live. Quotes for Nigerian customers come back in Naira. If you would rather size it by running it, start on a cloud server and move up — vCPU, RAM and storage each resize independently, so that is an afternoon rather than a migration.
Colocation in Lagos
Your rack layout, power draw per rack, the connectivity you need, and when the hardware ships or clears customs. Colocation is quoted per footprint rather than sold from a price list. Start that conversation before the boxes leave your office, not after they arrive.
A migration you want scoped
Where it runs now and in which country, total data size, the database engine and version, the downtime window your business will accept, and your current DNS TTLs. Those five things are enough to come back with a cutover plan and a date instead of a brochure. If part of the estate genuinely serves users outside Nigeria, say so — the right answer is sometimes to move some of it and leave the rest.
An invoice, a VAT or a payment question
Your TIN, your registered name exactly as it is held, any purchase-order reference your system requires, and the invoice number if one already exists. Send it to [email protected] — or to [email protected] before you order, so the first invoice is right rather than reissued. If your company is inside the Nigeria Revenue Service e-invoicing phase for large taxpayers, say so in the same message.
Something is broken right now
Check status.lineserve.net first: anything affecting a whole region is published there as it develops, and you will learn more in ten seconds than a reply could tell you in ten minutes. Then open a ticket signed in, with the region, the instance ID, the first timestamp you saw the problem in WAT, and what changed just before. A signed-in ticket arrives with your account attached and is handled to your plan's SLA, which is the whole reason it beats an email.
Procurement, security review or a supplier questionnaire
Send the forms and the deadline together. Nigerian vendor-onboarding packs tend to ask the same set of things — who the supplier is, which country the data sits in, what the uptime commitment says, what happens to your data when you leave — and every one has an answer that can go on your paper rather than be described on ours. Ask while you are still choosing, not after the purchase order is raised.
If none of those describe you, write anyway. A plain sentence about what you are trying to run, and by when, is worth more than any form: [email protected].
What to expect
During the working day, and outside it
Working hours, and the two-hour offset
The Nigerian commercial day generally runs 08:00 to 17:00, Monday to Friday; government offices commonly close at 16:00 and early on a Friday, and hours shift in the north around prayer and through Ramadan. The mechanical detail worth knowing is the offset: Lagos is on WAT at UTC+1, while Nairobi and Dar es Salaam are on EAT at UTC+3. Your 09:00 is their 11:00, and your 17:00 is their 19:00 — so anything you want moving inside the same working day is worth sending in the Lagos morning, which is the widest overlap you will get. Nigeria's public holidays are numerous and include moveable religious dates, and they push a reply to the next working day the way they push everything else.
When it is 2am and something is down
Start with status.lineserve.net, because a region-wide event is posted there before any reply could reach you. Then open a ticket signed in: it carries your account, region and instance, and it is handled to your plan's SLA, with coverage for live incidents. After that, remember what needs nobody's help at all — restore a snapshot, roll back to a scheduled backup, resize an instance that has run out of headroom, or get in through the browser console when SSH is the thing that has broken. The ticket solved fastest is the one that arrives with the region, the instance ID, a WAT timestamp and the last change you made, rather than the words “it is down”.
Abuse and security reports are prioritised at any hour: [email protected] and [email protected].
FAQ
Questions, answered
Email, with the details on this page in it: [email protected] before the order, [email protected] for invoices and payments, and a signed-in ticket for anything technical on a live account. A signed-in ticket is the one channel that arrives already knowing which account, region and instance you mean — usually the difference between a first reply that answers you and one that asks you something.
Nigeria is on West Africa Time, UTC+1, all year with no daylight saving, so a time written in WAT means the same thing in every month. Worth holding on to: Nairobi and Dar es Salaam are on EAT, UTC+3 — two hours ahead of Lagos — so a message sent in the Lagos morning has the longest working overlap behind it.
[email protected] for quotes, configurations and pre-sales. [email protected] for invoices, payment methods and account changes. [email protected] for reselling and technology partnerships. [email protected] for media. [email protected] and [email protected] for network abuse or a security disclosure, both prioritised at any hour. [email protected] for anything else.
status.lineserve.net, before anything else. A region-wide or service-wide event is published there as it develops. If the fault is yours alone, a signed-in ticket carrying the region, the instance ID and a WAT timestamp is the fastest route to someone who can act on it — and in the meantime a snapshot restore, a backup rollback or the browser console will fix a good proportion of single-instance problems without waiting for anyone.
Yes, and for dedicated servers, colocation and volume commitments you should, because those are quoted against a requirement rather than sold from a price list. Write to [email protected] with the workload, the shape you think you need and the date it has to be live, and say if a call would help — that is easier to arrange around a concrete requirement than around a blank page.
That is the only way a Nigerian quote comes: in Naira, with the invoice that follows matching the quote it came from. Nothing in the chain is denominated in anything else, so the figure that gets approved is the figure that gets billed however long the approval takes. Displayed prices exclude VAT.
By card or bank transfer, in Naira. Transfer is how most Nigerian business payments settle and is the natural fit for an annual invoice, a dedicated server or anything with a purchase order behind it, because it arrives with a reference your accounts team can reconcile. Ask [email protected] for the transfer details before your payment run rather than during it.
Where it runs today and in which country, how much data there is, which database engine and version, the downtime window you can accept, and your DNS TTLs. With those five things a plan comes back in the first reply rather than the third. Add your peak period if you have one — a betting operator at kickoff, a retailer in November and an edtech platform on an exam day are three different sizing problems.
Only the travel you will never need to do. The email addresses and the ticket system are the same wherever you are, and ng-1a is in Lagos because that is where Nigeria's international capacity lands and where Nigerian networks meet each other, not because of who happens to be nearby. Bear in mind that the working day starts and ends earlier in parts of the north, and shifts again through Ramadan, if you need a decision from your own side.
If your users are Nigerian, or the system holds personal data about Nigerians, or you are a CBN-licensed participant with the 1 January 2027 localisation deadline in view, the answer is ng-1a. Nairobi and Dar es Salaam then earn their place as standby, backup or a second market rather than as the primary. Describe the workload in an email and the split is usually obvious in one reply.
Send it to [email protected] with the deadline, while you are still choosing rather than after the purchase order. Most of what these packs ask — the entity, the region and city, the data-residency position, the uptime commitment and its remedy, backup and snapshot behaviour, how to raise an incident — is settled information, and getting it onto your own paper early keeps the review off the critical path.
Yes, and most Nigerian agencies and software firms do exactly that — instances added per client, one bill in Naira, one API. Write to [email protected] with what you build and roughly how much of it, and settle the awkward questions early: how the billing splits, who holds the credentials, and who your client contacts at midnight when their site is the one that is down.