Security Policy

1. Security Overview

Lineserve is committed to maintaining the highest standards of security for our cloud infrastructure services. Our security program is built on industry best practices and continuously evolving to address emerging threats.

We employ a defense-in-depth strategy that includes multiple layers of security controls across our infrastructure, applications, and operations.

Security Principles

• Confidentiality: Protecting sensitive information from unauthorized access
• Integrity: Ensuring data accuracy and preventing unauthorized modifications
• Availability: Maintaining reliable access to services and data
• Accountability: Tracking and auditing all security-relevant activities

2. Infrastructure Security

Physical Security

Our data centers implement comprehensive physical security measures:

• 24/7 on-site security personnel and surveillance
• Biometric access controls and multi-factor authentication
• Environmental monitoring and fire suppression systems
• Redundant power systems with backup generators
• Secure equipment disposal and destruction procedures

Hardware Security

• Hardware security modules (HSMs) for cryptographic operations
• Secure boot processes and firmware integrity verification
• Regular hardware security updates and patches
• Tamper-evident seals and intrusion detection systems

Virtualization Security

• Hypervisor hardening and isolation controls
• Virtual machine security monitoring
• Secure virtual network configurations
• Resource isolation and tenant separation

3. Data Protection

Encryption

We protect your data with industry-standard encryption:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• End-to-end encryption for sensitive communications
• Key management using hardware security modules
• Regular key rotation and secure key storage

Data Backup and Recovery

• Automated daily backups with multiple retention periods
• Geographically distributed backup storage
• Regular backup integrity testing and validation
• Disaster recovery procedures with defined RTOs and RPOs
• Customer-controlled backup and restore capabilities

Data Classification

• Systematic data classification and labeling
• Appropriate security controls based on data sensitivity
• Data loss prevention (DLP) systems
• Secure data disposal and sanitization procedures

4. Access Controls

Identity and Access Management

• Multi-factor authentication (MFA) for all administrative access
• Role-based access control (RBAC) with least privilege principles
• Regular access reviews and privilege audits
• Automated account provisioning and deprovisioning
• Single sign-on (SSO) integration capabilities

Administrative Access

• Privileged access management (PAM) systems
• Just-in-time access provisioning
• Session recording and monitoring
• Approval workflows for sensitive operations
• Emergency access procedures with full audit trails

Customer Access Controls

• Secure API authentication and authorization
• Customer-managed access policies
• Integration with customer identity providers
• Granular permission controls

5. Network Security

Network Architecture

• Segmented network architecture with security zones
• Software-defined networking (SDN) with micro-segmentation
• Redundant network paths and failover mechanisms
• Network access control (NAC) systems

DDoS Protection

• Multi-layered DDoS mitigation systems
• Real-time traffic analysis and anomaly detection
• Automatic traffic filtering and rate limiting
• Global anycast network for traffic distribution
• 24/7 DDoS response team

Firewall and Intrusion Detection

• Next-generation firewalls with deep packet inspection
• Intrusion detection and prevention systems (IDS/IPS)
• Web application firewalls (WAF)
• Network behavior analysis and threat intelligence

6. Compliance & Certifications

Lineserve maintains compliance with industry standards and regulations:

Current Certifications

• ISO 27001:2013 - Information Security Management
• SOC 2 Type II - Security, Availability, and Confidentiality
• PCI DSS Level 1 - Payment Card Industry Data Security
• GDPR Compliance - European Data Protection Regulation

Regulatory Compliance

• Kenya Data Protection Act compliance
• African Union Convention on Cyber Security
• Industry-specific regulations as applicable
• Regular compliance audits and assessments

Third-Party Assessments

• Annual penetration testing by certified security firms
• Vulnerability assessments and security audits
• Independent compliance verification
• Continuous security monitoring and reporting

7. Incident Response

Incident Response Team

• 24/7 security operations center (SOC)
• Dedicated incident response team with defined roles
• Escalation procedures and communication protocols
• Regular incident response training and drills

Incident Management Process

1. Detection and initial assessment
2. Containment and impact mitigation
3. Investigation and root cause analysis
4. Recovery and service restoration
5. Post-incident review and improvement

Customer Communication

• Timely notification of security incidents
• Regular status updates during incident response
• Post-incident reports with lessons learned
• Transparent communication through status page

8. Vulnerability Management

Vulnerability Assessment

• Continuous vulnerability scanning and assessment
• Regular penetration testing and security reviews
• Threat intelligence integration and analysis
• Risk-based vulnerability prioritization

Patch Management

• Automated patch deployment for critical vulnerabilities
• Regular maintenance windows for system updates
• Emergency patching procedures for zero-day threats
• Comprehensive testing before production deployment

Security Research

• Responsible disclosure program for security researchers
• Bug bounty program with security community
• Collaboration with security vendors and researchers
• Continuous improvement based on security findings

9. Employee Security

Personnel Security

• Background checks for all employees with system access
• Security awareness training and regular updates
• Confidentiality agreements and security policies
• Regular security training and certification programs

Access Management

• Principle of least privilege for all employee access
• Regular access reviews and recertification
• Immediate access revocation upon termination
• Segregation of duties for critical operations

10. Customer Responsibilities

Security is a shared responsibility. Customers are responsible for:

Account Security

• Maintaining strong, unique passwords
• Enabling multi-factor authentication
• Regularly reviewing account access and permissions
• Promptly reporting suspected security incidents

Data Security

• Implementing appropriate data classification
• Encrypting sensitive data as needed
• Maintaining regular data backups
• Configuring security settings appropriately

Application Security

• Securing applications and workloads
• Keeping software and dependencies updated
• Implementing proper access controls
• Monitoring for security events and anomalies

11. Security Reporting

Vulnerability Disclosure

If you discover a security vulnerability in our services, please report it responsibly through our security contact. We appreciate the security community's efforts to help keep our services secure.

Security Incident Reporting

Customers should report suspected security incidents immediately through our support channels or security hotline. We will investigate all reports promptly and provide appropriate assistance.

Transparency Reports

We publish regular transparency reports detailing our security posture, incident statistics, and compliance status to maintain trust and accountability.

12. Contact Information

For security-related questions, incident reporting, or vulnerability disclosure: