Code of Ethics
Our comprehensive code of ethics and business conduct guidelines that guide every aspect of our operations and ensure integrity in all our interactions.
Our Commitment to Ethics
At Lineserve, we believe that ethical conduct is fundamental to our success and reputation
Message from Leadership
Our Code of Ethics represents the foundation of how we conduct business at Lineserve. It reflects our values and provides guidance for making ethical decisions in our daily work. Every employee, director, and business partner is expected to understand and follow these principles.
We are committed to maintaining the highest standards of integrity, transparency, and accountability in all our business activities. This code serves as our roadmap for ethical conduct and helps us build trust with our customers, investors, employees, and communities.
Stephen Ndegwa, CEO & Chairman
Ethical Principles
Eight core areas that guide our ethical decision-making and business conduct
Integrity & Honesty
We conduct our business with the highest standards of integrity and honesty in all our interactions.
Key Principles:
- Act with honesty and transparency in all business dealings
- Provide accurate and complete information to stakeholders
- Honor commitments and maintain trustworthy relationships
- Take responsibility for our actions and decisions
- Admit mistakes and work to correct them promptly
Legal & Regulatory Compliance
We are committed to complying with all applicable laws, regulations, and industry standards.
Key Principles:
- Comply with all applicable laws and regulations
- Maintain accurate books and records
- Cooperate fully with regulatory authorities
- Report violations of laws or regulations promptly
- Stay informed about relevant legal requirements
Conflicts of Interest
We avoid conflicts of interest and disclose any potential conflicts that may arise.
Key Principles:
- Avoid situations where personal interests conflict with company interests
- Disclose potential conflicts of interest to management
- Recuse yourself from decisions where you have a conflict
- Do not use company position for personal gain
- Maintain independence in business decisions
Confidentiality & Privacy
We protect confidential information and respect the privacy of our customers, employees, and partners.
Key Principles:
- Protect confidential and proprietary information
- Respect customer and employee privacy
- Use information only for authorized business purposes
- Implement appropriate security measures
- Report data breaches or security incidents immediately
Fair Dealing
We deal fairly with customers, suppliers, competitors, and employees in all business relationships.
Key Principles:
- Compete fairly and ethically in the marketplace
- Provide accurate information about our products and services
- Honor contractual obligations and commitments
- Respect intellectual property rights
- Avoid deceptive or misleading practices
Workplace Conduct
We maintain a respectful, inclusive, and safe workplace for all employees.
Key Principles:
- Treat all employees with dignity and respect
- Promote diversity, equity, and inclusion
- Maintain a harassment-free workplace
- Ensure workplace safety and security
- Encourage open communication and feedback
Environmental Responsibility
We are committed to environmental stewardship and sustainable business practices.
Key Principles:
- Minimize environmental impact of our operations
- Comply with environmental laws and regulations
- Promote energy efficiency and conservation
- Support sustainable technology solutions
- Engage in responsible waste management
Reporting Violations
We encourage the reporting of ethical concerns and protect those who report in good faith.
Key Principles:
- Report suspected violations of this code
- Use available reporting channels including anonymous options
- Cooperate with investigations
- Protect whistleblowers from retaliation
- Address reported concerns promptly and fairly
Ethics Resources & Reporting
Resources and channels for ethical guidance and reporting concerns
Ethics Hotline
24/7 confidential hotline for reporting ethical concerns and seeking guidance.
+254 700 789 020Ethics Email
Secure email channel for reporting concerns or requesting ethics guidance.
ethics@lineserve.netOnline Portal
Anonymous online reporting portal for submitting ethics concerns securely.
Report OnlineEthics Training
Mandatory ethics training programs for all employees and board members.
Ethics Officer
Direct access to our Chief Ethics Officer for guidance and consultation.
Contact OfficerDownload Our Code of Ethics
Access the complete Code of Ethics document and related resources for detailed guidance on ethical conduct and business practices.
Complete Code of Ethics
Full document with detailed guidelines and examples (PDF, 3.2 MB)
Download PDF